Minimum System Requirements

• Microsoft Windows
  • Microsoft Windows (98, 98SE, ME, 2000, XP, or Vista)
  • Pentium II (or equivalent)
  • 256 MB of RAM
  • Internet Explorer (4.0+), Firefox (1.0+), Netscape (6.1+)
• Apple Mac OS
  • Mac OS X Tiger (10.3.9) or later
  • G3 or Intel Core Solo/Duo Processor
  • 256 MB of RAM
  • Safari, Camino or Firefox
• IMPORTANT: Netscape Navigator 4.x is no longer supported.

Recommended System

• Microsoft Windows
  • Direct3D or OpenGL compatible 3D accelerator graphics card with at least 32 MB of RAM
  • DirectX 7 or higher
  • Internet Explorer 6.0 or Firefox 1.0
  • Monitor color display set to 16 bit (65536) or 32 bits (True Color)
  • DirectX compatible Sound Card
• Apple Mac OS
  • Intel Core Duo
  • Firefox 1.0
  • Monitor color display set to 16 bits (65536) or 32 bits (True Color)
  • Sound Card

3D Life Player is currently available for Microsoft Windows and Apple Mac OS X. Here is a list of Operating System and browser supported for both plateforms:

• Microsoft Windows
  • Operating System: 98, 98SE, ME, 2000, XP, or Vista
  • Browser: Internet Explorer, Firefox, Mozilla, Netscape
• Apple Mac OS
  • Operating System: Apple Mac OS X
  • Browser: Safari, Camino or Firefox
• IMPORTANT:
  • Under Apple Mac OS X, Power PC and Mac Intel are both supported.
  • 3D Life Player does not support AOL web browser at this time.

No the 3D Life Player is not supported by AOL Web browsers. Please use another Web browser such as Internet Explorer or Firefox.

Yes. Since version 4.0.0.72, the 3D Life Player is supported by Microsoft Windows Vista with Internet Explorer 7. This version of the 3D Life Player for Microsoft Windows Vista is in beta at this time.

Make sure to disable any download acceleration utility.

Under Microsoft Internet Explorer for Windows, the 3D Life Player first downloads an .exe file, installer.exe, that will install an Active X control and continue the installation of the player. Modify your Internet Security options to authorize Active X control installation and execution.

Make sure that your Network administration policy allows you to download .exe/.xpi files.

Contact your Network administrator to make sure that your proxy/firewall settings allow you to download .nwi, .packed, .exe, .xpi files.

You must have administrative rights to install the 3D Life Player.

Using Firefox, I got a Javascript application error dialog box stating that "3D Life Player installation failed".

Click the Ok button of this dialog box then at the top of the Firefox window click the "Modify Options" button to autorhize player.virtools.com to install softwares. Click the Install button again.

For Windows 95/98/2000/ME/XP, from the Start Menu, choose Run. In the dialog box that appears, type "DxDiag" (without quotation marks). The DirectX Diagnostic Tool application should launch. The manufacturer of your 3D graphics accelerator card will be displayed on the Display tab.

For Windows NT, from the Start Menu, choose Settings/Control Panel. Next, double-click Display, and select the Settings tab. Click the Display Type button. Adapter Type is the name of your 3D graphics accelerator card, and Driver Information tells you which driver version you are using.

Note this information to check and eventually update your driver on the manufacturer's website.

From the Start Menu, choose Settings/Control Panel. Next, double-click Display and select the Settings tab. Make sure Colors/Color Palette is set to 16-bits (Hi-Color) or 32-bits (True Color). 24-bit color is NOT supported, 16-bits is recommended.

• Joystick: no support.
• Physics: beta version.
• Web BBs: Tested on the following browsers: IE, Firefox 1.0, Netscape (7.1 and 7.02), Safari, Camino.
• PauseOnFocusLost variable: not supported.

Limited support of the following BBs depending on the browser type:

• Back & Forward BB: supported only on Firefox, Netscape & Camino.
• Go to Web Page: Supported on all browsers (when working, same behavior as Go to web page).
• Navigate to Web Page: Supported on Firefox, Safari, Netscape & Camino.
• Home: Supported on Firefox, Netscape & Camino.
• Search: not supported.

Javascript

Because of the weakness of the communication support (javascript) between Mac browsers and plugins, some javascript features work partially, others not at all:

• Pause Input and Resume Input: not supported.

Known Mac Player Feature Issues

• Unicode: limited support (as on PC). Make sure the proper font is set up in the composition to match the supported ones of MacOS X (for instance Arial on Mac doesn't cover the kanji characters...). More generally, prefer Helvetica on Mac than Arial (default on PC).
• Contextual Menu: depending on the frame rate of the composition, you may right-click several times before the menu appears.
• Fullscreen: Switching between windowed and fullscreen mode by using Cmd + Enter may not work correctly (you may have to hit these keys several times before switching).
• The CMO Test TestLogicTest.cmo (provided in the samples) crashes the player (to be fixed in the next official version).

Known Mac Player Installations Issues

• Make sure no browser run while installing the plugin (check the Finder's Dock to see there's no browser running).
• In some configurations (not identified yet), the installer doesn't properly replace older versions of the player by the desired one.

Ways to Verify Your Mac Player Installation

1. Go to your folder "Library/Internet Plugins" and make sure there are the following files :
   • loading.vmo
   • NPVirtools.plugin
   • nsl4xScriptablePluginVirtools.xpt


2. Check the installed version :
   • Launch a virtools composition in the web player.
   • Display the contextual menu (rightclick or control-click) -> Settings.
   • Check the version in the settings dialog box.

How to uninstall the Mac Player?

There is no automatic uninstall for the Mac Player, but you can easily uninstall it manually:

• Go to your folder "Library/Internet Plugins" and delete the following files :
  • loading.vmo
  • NPVirtools.plugin
  • nsl4xScriptablePluginVirtools.xpt

If you're unable to solve the problems you've encountered with the tips given here, please fill out this form, describing the problem in detail along with your PC configuration, and click send.

Please describe your problems as precisely as possible, and give the address of the application you were trying to see:

Please indicate your PC configuration. To do this:
For Windows: Download Virtools Diagnostic Tool (64 K), double-click to run it, then copy and paste the results into the field below.
For Mac: Please give at least the version of your OS and the browser you used. If you encountered a crash, please click on "Report..." in the dialog box that should appear right after, copy the information given in "Problem and System Information" and paste it into the field below.

Are you behind a firewall?  (I don't know) No Yes, Socks 4 Yes, Socks 5 Yes, HTTPS Yes, don't know which

Your Email Address: